- Customer Service
What if I have a problem with a product?
We are comitted to your satisfaction. Should you have any concern about the quality of any product you buy from us, please call us at 1-888-722-5848 Monday - Friday, 9am - 5pm PST, and we will be glad to assist you.
Is ordering on-line secure?
To guarantee that your order is secure and to protect your privacy, our checkout process utilizes 128 bit encryption.
What is your shipping policy?
Our goal is to ship your order as quickly as possible. Orders may be delayed because we reserve the right to verify billing and/or shipping information.
Standard Shipping and Handling is available within the 48 contiguous states only (Saturday delivery is not available):
We normally ship very quickly, but orders may be delayed for up to 48 hours because we reserve the right to verify billing and/or shipping information. Some orders may also be delayed while being processed by our warehouse and shipping staff.
Shipping to Alaska or Hawaii: None available.
Shipping to Puerto Rico and US Territories: None available.
Shipping to a military address: None available.
- USPS Priority, (3-8 business days)
Most items may be shipped via USPS Priority, but some restrictions apply. You can expect delivery within 3-8 full business days. Business days are Monday-Friday, excluding federal holidays within the United States.
Orders may be delayed for up to 48 hours because we reserve the right to verify billing and/or shipping information.
We do not ship to other international locations at this time.
What is your tax policy?
If you are purchasing from our site from within California - Sales Tax will be added to your order as required by local state and county laws.
What is a cookie?
Cookies are information files which a Web server places on your computer when you visit a Web site. A cookie may contain information such as a unique user ID, which is used to track the pages of the sites you've visited. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser, but if you do so you may not be able to access all areas or services at this site and you will not be able to submit orders through our site.
How does Goshers use these cookies?
Can I disable cookies?
You can disable cookies in your browser by turning them off. If you turn off cookies, however, we will not be able to track your order and enable you to make a purchase from our site.
If you disable cookies:
- you will not be able to add items to your shopping bag
- we will not be able to recognize you as a registered user
- you will not have access your account information
- you will not be able to checkout
Please note that cookies do not take up a lot of space on your hard drive and consequently should not affect the performance of your computer or browser. Cookies cannot transmit viruses or be executed as code. And since they are only accessible to the original server you got them from, you can be sure that your information is always secure.
How do I enable my browser to accept cookies?
If you're seeing a message that your browser's cookie functionality is turned off, it's possible that your browser's cookies are not enabled. Directions to enabling cookies can be located with your browser's "Tools" or "Preference" section.
What are my payment options?
American Express, Visa, MasterCard for online purchases.
How can I check the status of an order?
To check the status of your order, please click on My Account. Follow the instructions to log-in and check the status of your order. or contact us via email at firstname.lastname@example.org.
What is your return/exchange policy?
We offer a 14 day return policy with a 25% restocking fee. Shipping costs back to Goshers must be arranged by the customer. All returns and refunds must be pre-approved through Goshers with an authorization code within 14 days of your purchase. Items received without a return code from Goshers cannot be returned or refunded and will be placed in a defective bin for disposal. We cannot credit any customer if we do not know why the unit was returned, and from whom. If your item was defective on arrival, please contact our customer service department immediately to arrange for a repair or replacement, at Goshers approved discretion.